Privacy Policy

Merchant Protect USA LLC (“Merchant Protect USA,” “Merchant Protect,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information about payment solutions, submit a processing review request, upload documents, or otherwise interact with Merchant Protect USA.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Merchant Protect USA LLC is an independent payment solutions provider headquartered in Tampa, Florida.

We help businesses evaluate, select, implement, and optimize payment processing, point-of-sale, merchant services, and payment technology solutions.

Merchant Protect USA is not itself the underlying payment processor. Payment processing services and certain technologies are provided through third-party processing, financial, and technology partners.

The information we collect depends on how you interact with us. We may collect the following categories of information.

Information you provide directly

When you contact Merchant Protect USA, request a payment solution, complete a form, or request a Free Processing Review, you may provide information such as:

• First and last name
• Business name
• Email address
• Telephone number
• Business type or industry
• Information about your payment requirements
• Approximate transaction or processing volume
• Information about your current payment environment
• Information contained in messages or inquiries you submit
• Other information you voluntarily provide

Processing review information

If you request a Free Processing Review, you may choose to provide information regarding your existing merchant processing arrangement. This may include information contained in processing statements or similar documents you voluntarily upload or provide to us.

Depending on the document, this information may include:

• Processing volume
• Transaction counts
• Processing rates
• Processing fees
• Equipment or terminal charges
• Gateway fees
• Recurring service charges
• Current processing provider
• Merchant account information appearing on the statement
• Other information related to your existing payment environment

Automatically collected information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic information derived from your IP address
• Date and time of visits
• Website interactions
• Other technical and usage information

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

Merchant Protect USA may use information we collect to:

• Respond to inquiries
• Provide information about payment solutions
• Understand your business and payment requirements
• Conduct requested processing reviews
• Review processing statements or other information you voluntarily provide
• Evaluate potential payment processing and technology options
• Recommend appropriate payment solutions
• Coordinate implementation of selected solutions
• Communicate with processing and technology partners when necessary to fulfill your request
• Provide customer service and ongoing support
• Improve our website, services, and customer experience
• Maintain the security and integrity of our website and systems
• Detect or prevent fraud, misuse, or security incidents
• Maintain business records
• Comply with applicable laws and legal obligations
• Protect our rights and the rights of others

We may also use information for other purposes disclosed to you at the time it is collected or with your consent.

Merchant Protect USA offers businesses the ability to request a review of their existing payment environment.

If you submit a processing statement or related information, we use that information to evaluate areas such as:

• Processing costs
• Effective processing rates
• Recurring fees
• Equipment costs
• Gateway charges
• Payment technology
• Integrations
• Operational requirements
• Potential payment solution alternatives

Submitting a processing statement does not obligate you to purchase a product or service from Merchant Protect USA.

Any review, estimate, comparison, or potential opportunity identified through this process is informational and may vary based on the merchant, provider, pricing structure, transaction mix, underwriting, and other factors.

Merchant Protect USA does not sell your personal information in exchange for monetary payment.

We may disclose information when reasonably necessary to operate our business, respond to your request, or provide our services.

Payment processing and technology partners

If you ask us to help identify, quote, implement, or arrange a payment solution, we may share relevant business and contact information with payment processors, POS providers, gateways, financial institutions, technology providers, or other partners involved in evaluating or providing the requested solution.

We will only share information reasonably necessary for the applicable business purpose.

Service providers

We may use third-party companies to help us operate our website and business. These may include providers of:

• Website hosting
• Cloud infrastructure
• Email services
• Customer relationship management systems
• Analytics
• Cybersecurity
• Document storage
• Form processing
• Communications
• Other business technology

These providers may process information on our behalf as necessary to perform their services.

Business and legal purposes

We may disclose information if reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests, subpoenas, or court orders
• Protect Merchant Protect USA, our customers, or others
• Investigate fraud, security incidents, or misuse
• Enforce agreements or policies
• Establish, exercise, or defend legal claims

Information may also be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

The Merchant Protect USA website is not intended to collect payment card information from your customers through general contact or processing review forms.

Do not submit full credit card numbers, debit card numbers, CVV/security codes, PINs, or other payment card credentials through our general website forms.

Payment transactions facilitated through third-party payment solutions are subject to the privacy, security, and processing practices of the applicable payment processor, financial institution, gateway, or technology provider.

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and measure marketing effectiveness. These technologies may collect information such as:

• Device information
• Browser information
• IP address
• Pages viewed
• Time spent on pages
• Referral sources
• Website interactions

Some cookies may be necessary for website functionality, while others may be used for analytics or other purposes. Where required by applicable law, we will provide appropriate choices regarding non-essential cookies.

Our website may contain links to third-party websites, payment processors, technology providers, or other services. Merchant Protect USA does not control the privacy practices of those third parties.

When you leave our website or interact directly with a third-party service, that organization’s privacy policy and terms may apply. We encourage you to review the privacy practices of any third party before providing personal information.

Merchant Protect USA uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information electronically and should only provide information reasonably necessary for the service you are requesting.

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our applicable practices.

If you contact Merchant Protect USA or request information about our services, we may communicate with you regarding your inquiry, requested services, payment solutions, processing review, or related business matters.

Where permitted by applicable law, we may also send relevant business or marketing communications. You may opt out of marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Opting out of marketing communications will not necessarily prevent us from sending transactional, administrative, support, or service-related communications.

Depending on where you reside and applicable law, you may have rights regarding your personal information. These may include the right to request:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information regarding how personal information is used or disclosed
• Withdrawal of consent where processing is based on consent
• Opt-out from certain uses or disclosures where applicable

These rights may be subject to exceptions and limitations under applicable law. To submit a privacy request, please contact Merchant Protect USA using the contact information provided below. We may need to verify your identity before processing certain requests.

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on the law and whether it applies to Merchant Protect USA, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information.

Merchant Protect USA will process applicable privacy requests in accordance with the laws that apply to us. We will not unlawfully discriminate against an individual for exercising applicable privacy rights.

Merchant Protect USA provides business-to-business services and our website is not directed to children. We do not knowingly collect personal information from children under 13 through this website.

If we become aware that information from a child has been collected inappropriately, we will take reasonable steps to delete it.

Merchant Protect USA is based in the United States and primarily provides services to businesses in the United States.

If you access our website from outside the United States, information you provide may be processed or stored in the United States or other jurisdictions where our service providers operate. Privacy and data protection laws in those jurisdictions may differ from those in your country of residence.

We may update this Privacy Policy periodically to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

Merchant Protect USA is headquartered in Tampa, Florida and serves businesses throughout the United States.